Terms & Conditions

1. First Visit
For the first clean only there will be a one off charge to cover the additional time taken to remove stubborn dirt that has built up on the windows and frames, the amount will depend on the size of the house. Once the windows are cleaned the price will reduce down to the frequency chosen by the customer. 

2. How the process work The purified water system is very effective at cleaning everyday dirt from your windows, For example the following builders clean (plaster, concrete and paint etc.) stickers or adhesive, stains, on windows or frames, pure water will not be effective, please make us aware if any of the following is on your property when booking a clean. 

3. Frequency

We offer the following frequency, 4, 6 or 8 weekly. Regarding the time scales this can vary depending on the weather and other unforeseen events. 

4. Weather Conditions

We work all year round and with light rain or showers we can still carry out our service, the rain won’t affect the quality of the clean because we use purified water system. 

 5. Access

We clean any window Ltd aim to be very reliable, once contacted the day before please make sure gates are unlocked so we can carry out our service, please notify us asap if we are unable to clean your property. If you didn’t contact us failing to make access to your property we reserve the right to still charge you the full amount. 

6. Complaints procedure

 Our aim is to provide you with the best clean possible. If you are not satisfied with your clean, Please contact us within 24 hours of your clean. We will return to clean your windows free of charge. Failing to contact use within 24 hours may result in us not re-cleaning them free of charge. Please note we operate a no refund policy.

7. Confidentiality All customers information is stored on a secure system which is not shared with any other company, this is required under the terms and conditions of the data protection act.

8. Payments

 Customers joining our 4, 6 or 8 weekly rounds are required to pay via our direct debit system Gocardless this can be set up on our payments page. Payments are then automatically collected 5 days after each clean.